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Getting Ready for Our Visit

Thanks for Choosing Cool Clean Services!

Thank you for trusting us with your home or businesses ductless mini-split system  hygiene. We want you to have the best experience with the least amount of inconvenience. To accomplish this goal, we need your help with a little preparation before our visit…

For Mini-Split Cleaning:

  • Please review your work order prior to our arrival and confirm with the technician.

  • Notify us prior to the appointment date if any of your wall units are in stairwells or at heights greater than 9ft.

  • If applicable, please free up a driveway or large parking spot & clear your entryway of any items or snow.

  • Remove all breakable and valuable items from the working area prior to our arrival.

  • Remove furniture and wall décor that is in front of the wall unit prior to arrival.

  • Ensure someone 18 years or older is present in your home or we will not be able to enter.

  • We Love Pets too, always keep your pets contained in a safe place, the noise from our equipment can frighten them.

  • If the temperature is above 70 outside, please turn on all units to the coldest setting when you receive our “On Our Way” text message.

Please note: Inclement weather or temperatures below 32 degrees may delay or affect your booking schedule.

Thank you so much for your cooperation – it helps us do a better job for you!

For Duct Cleaning:

  • Clear Access Points: Ensure that the service technicians have easy access to all the vents and ducts in your home. Clear away any obstacles or furniture blocking the vents.

  • Move Furniture: Move furniture, rugs, and any other obstacles away from the vents and duct openings. This will allow the technicians to have unobstructed access to the ductwork.

  • Secure Pets: If you have pets, it’s essential to secure them in a safe and comfortable place away from the work area. This will prevent them from getting stressed or in the way of the technicians.

  • Remove Fragile Items: Take down any fragile items or decorations from walls near the vents. The cleaning process may involve some vibrations, so it’s wise to secure delicate items to prevent accidental damage.

  • Clear Pathways: Ensure clear pathways from the entrance to the work areas. This helps technicians bring in their equipment and move around without any hindrance.

  • Turn Off HVAC System: Turn off your heating, ventilation, and air conditioning (HVAC) system before the technicians arrive. This is to ensure their safety and to prevent the circulation of dust during the cleaning process.

  • Secure Belongings: Cover or secure any items in close proximity to the vents that you want to protect from dust or debris. This could include electronics, sensitive equipment, or personal items.

  • Provide Access to Power Outlets: Make sure there are accessible power outlets near the work areas. The technicians may need to plug in equipment, and having easily accessible outlets can facilitate the process.

  • Communicate Specific Concerns: Communicate any specific concerns or issues you’ve noticed with the HVAC system to the technicians. This information can help them address your specific needs during the cleaning process.

  • Be Available for Questions: Be available to answer any questions the technicians may have regarding the layout of your home, specific vent locations, or any other relevant information.

By following these guidelines, you’ll help create a smooth and efficient duct cleaning process for the technicians while ensuring the safety of your belongings and pets.

For Dryer Vent Cleaning:

  • Clear Access to Dryer: Ensure the service technicians have easy access to your dryer. Clear any obstacles or items around the dryer, both in front of it and on top of it.

  • Remove Clothes from Dryer: Take out any clothes or items from the dryer. This allows the technicians to access and clean the entire vent system without any obstructions.

  • Clear the Dryer Area: Remove any items stored on or around the dryer, such as laundry supplies, baskets, or decorations. This ensures the technicians have a clear workspace.

  • Move Furniture Away: If the dryer is located in a laundry room with furniture, move any furniture away from the dryer to provide sufficient working space for the technicians.

  • Secure Pets: Just like in duct cleaning, it’s important to secure pets in a safe and comfortable place away from the work area. This prevents them from getting stressed or interfering with the cleaning process.

  • Turn Off Dryer: Before the technicians begin the cleaning, turn off the dryer. This is a safety precaution and ensures the technicians can work on the vent system without any risk.

  • Provide Access to Power Outlets: Make sure there are accessible power outlets near the dryer. The technicians may need to plug in their equipment, so having easily accessible outlets can facilitate the process.

  • Communicate Specific Concerns: Inform the technicians of any specific issues or concerns you’ve noticed with the dryer or vent system. This information can help them tailor their approach to address your particular needs.

  • Be Available for Questions: Be available to answer any questions the technicians may have regarding the dryer, its usage, or any observations you’ve made that could be relevant to the cleaning process.

By following these steps, you’ll help create a smooth and effective dryer vent cleaning process while ensuring the safety of your belongings and pets.

Need to Speak to Us Before Your Appointment? 

Call 516-775-2467