Terms & Conditions

Last Updated: 2/26/2026 Welcome to Cool Clean Services! These Terms and Conditions outline the rules and regulations for using our website and HVAC services. By accessing or using our website (https://www.coolcleanac.com/ ) or scheduling service with us, you agree to comply with these terms. If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

1. Definitions

• “Company,” “We,” “Our,” or “Us” refers to Cool Clean Services.
• “Customer,” “You,” or “Your” refers to any individual or entity accessing our website or using our services.
• “Service(s)” refers to air conditioning repair, AC installation, heating repair, heating installation, HVAC maintenance, ductwork services, indoor air quality services, and any other services provided by Cool Clean Services.

2. Booking and Payments

• Appointments may be scheduled by phone at 516-775-2467, through our website, or in person.
• Service pricing may vary based on system type, service complexity, parts required, and property location.
• Payment is due upon completion of services unless otherwise agreed to in writing.
• We accept cash, major credit/debit cards, and other approved payment methods.
• Any additional work or charges will be discussed and approved prior to completion.

Opt-Out & Support Mechanisms

You can cancel the SMS service at any time. Just text “STOP” to 516-775-2467. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 516-775-2467.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://www.coolcleanac.com/privacy-policy/

3. Cancellation and Rescheduling Policy

• Cancellations must be made at least 24 hours prior to the scheduled appointment.
• A cancellation fee may apply for appointments canceled with less than 24 hours’ notice.
• Rescheduling is subject to technician availability.

4. Service Satisfaction and Limitations

• We strive to provide high-quality HVAC services; however, we cannot guarantee repair of systems with severe pre-existing damage or manufacturer defects.
• Older systems or neglected equipment may require additional repairs or replacement beyond initial diagnostics.
• If you are not satisfied with our service, please contact us within 48 hours of service completion so we can address your concerns.

5. Liability and Damages

• We exercise reasonable care while servicing your property; however, we are not responsible for pre-existing damage, code violations, or structural issues.
• We are not liable for damages resulting from improper prior installation, manufacturer defects, or system misuse.
• Customers must notify technicians of any known issues, hazards, or fragile areas before service begins.

6. Customer Responsibilities

• The customer must provide safe and clear access to HVAC equipment at the scheduled service time.
• Pets should be secured and personal items cleared from the work area.
• Electricity and necessary utilities must be operational for service to be completed.

7. Privacy Policy

• We respect your privacy and collect only the information necessary to schedule and complete services.
• We do not sell or share personal information with third parties except as required for payment processing or legal compliance.
• Please refer to our website for additional privacy details.

8. Website Use

• All website content is for informational purposes and may be updated without notice.
• Unauthorized use of our website, including hacking, scraping, or transmitting malicious code, is strictly prohibited.
• We are not responsible for third-party links or external websites.

9. Changes to Terms and Conditions

• We reserve the right to update these Terms and Conditions at any time.
• Continued use of our website or services after updates constitutes acceptance of the revised terms.

10. Governing Law

• These Terms and Conditions are governed by the laws of the State of New York.
• Any disputes shall be resolved in the appropriate courts located in New York.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us: Cool Clean Services
97 Gilmore Blvd, Floral Park, NY 11001
Phone: 516-775-2467
Website: www.coolcleanac.com

GENERAL CONDITIONS FOR CLEANING OF DUCTLESS SYSTEMS

Cool Clean Services will not be held responsible for any per-existing condition that is not apparent upon visual inspection.

These conditions may include but are not be limited to :

* Faulty or inoperable Remote Controls, Dead Batteries or Corrosion
* Faulty Circuit Boards In Evaporator or Condenser
* Deteriorated Airflow Louver Motors or Brittle Louvers or Filters due to age or Poor Maintenance
* Faulty or Deteriorated Insulation
* Faulty or Damaged Electrical Cabling or Circuit Isolating Switch
* Condensate Pump Failure where fitted.
* Removal of furniture and wall decorations to access work site is the customers responsibility. Cool Clean accepts no responsibility for damages.
* All wall mounted televisions below units must be removed from wall by customer prior to service.
*Cool Clean will not be held responsible for any damage caused by condensate leaking, in any period post service.
* Cracked covers or louvers
*Pre and Post service the customer will demonstrate the operation of the air conditioner and provide a signature indicating that the air conditioner is operating in the Pre-service manner.